A company wanted to get ahead of its competitors. How? Through a major shift into placing the customers at the centre of the strategy.
UX Leadership • UX Organisation • UX Research • Business strategy • Usability testing
• Agile Methods • Service Design • UI Design • Ways of working
As interim UX lead at e-commerce platform Abicart, I
headed the company's UX-team, balancing day-to-day
operations with long-term strategic product development.
During my time at Abicart, I led the members of my team
through a major organizational transformation towards a
more design-driven operational approach.
Educate the UX Team
- I want to become better in UX research, said one of the team members.
One of my main goals during my time at Abicart was to make the UX team self-going. I supported them in becoming experts in all stages of the UX Process.
Place the user in the centre of everything
- Why do we have an illustration of our user's needs on the toilet door? one colleague said.
- Because that's where everyone will see it, I replied.
Placing the user in the centre of the company is a difficult challenge. I worked with processes and got user insights shared across every department.